I reached out to their support team via FB messenger and received a reply this evening, afternoon West Coast time. They have been very helpful and very accommodating of all my questions. Here are the answers I have been looking for below in blue:
How are bags chosen/ Do we all receive the same bag? "We have a stylist that manually styles each customer based on what we have in our inventory and each individual's style quiz. Not everyone receives the same bag, but based on your personality quiz, it is likely you receive a similar bag to others in your "style-class"(as we have limited inventory each month). So Sheryl, who commented earlier and got the same bag, is in the same style class as me. You have great taste Sheryl.
Are bags current or last season: All bags are current season. It looks like the Austin and York bag I received is from their upcoming line. I think that is actually really awesome!
MSRP of Bags: Must have an MSRP of 100+
Small imperfections: "As for small imperfections-- ABSOLUTELY NOT. This is unacceptable, please reach out to support@ivoryclasp.com and someone should get back to you shortly. Imperfections (however small) should not be found on a bag retailing over $100 and we will be absolutely certain to make this right!"
Above photos from my original post. I will be sending the bag back into them and awaiting my new one. I want to state clearly how much their customer service really shines. They were so helpful with my questions and concerns and answered in a full and complete way. I have every confidence in the women running this company and look forward to many new bags in the future.
Updated 8/16
Their support email got back to me within 2 hrs! They are sending me out a new bag because of the paint on the strap. It seems like the tag is correct and that is the way it was designed. I asked how to return my bag and instead was told I should donate it to an organization of my choice! I think that is an amazing company policy!
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